General FAQs
How do I delete a file or folder?
How do I determine how much space is available in my account?
Why doesn't my account's status bar reflect the actual contents of my account?
How do I change my billing information?
How do I send a file from my account to anyone with an email address?
Using Netscape, how do I download files that were sent to me?
How do I add new names to my address book?
What are the requirements for the Drag and Drop Interface?
How do I access the Light Interface from the Drag and Drop Interface?
How do I access the Drag and Drop Interface from the Light Interface?
How do I make Drag and Drop my default SwapDrive interface?
How do I share my folders with another SwapDrive user?
How do I remove another user's access to my folders?
How do I view folders that another user has shared with me?
How can I refresh and return to my Home Directory Page?
How can I synchronize a folder on my computer with one in my account?
Q: How do I upload files?
A: Login to your account.
Light Interface:
Choose the Upload button from the left hand column of buttons on your account's Home Directory.
An Upload Files screen with nine blank fields will pop-up.
Use the Browse option to search your computer for the files you wish to upload. (You cannot upload folders using this interface).
Once you have selected all the files you wish to upload in your account, click the Upload button at the bottom of your screen.
A progress box will appear as your files are transferred. If the file you are uploading is very small, it may finish transferring before the small progress box even has a chance to appear.
Once the upload is complete you will be returned to your account's Home Directory.
Drag and Drop Interface:
Reduce you your web browser window so that you can view the file or folder you wish to upload. Drag and drop the file or folder's icon into your SwapDrive Drag and Drop screen. A file transfer box will appear. Once the upload is complete you will see the file or folder's icon appear in your SwapDrive directory.
Or
Click your right-mouse button on any of the folders displayed on the Drag and Drop screen and choose "Put" from the drop-down menu. Browse for the file you wish to upload (you cannot choose a folder using this command), once it is selected, press Open and a file transfer box will appear to chart the upload progress. Once the upload is complete you will see the file's icon displayed within the folder to which it was uploaded.
Q: How do I download files?
A: Login to your account.
Light Interface:
Click a file's name (you cannot download folders in the Light Interface) a dialogue box may appear asking whether you would like to Open or Save the file, select Save, a Save As box will appear, choose where you would like to download the file and press Save. A file transfer box will appear charting the download progress.
Drag and Drop Interface:
Reduce you your web browser window so that you can view the destination for file or folder you wish to download. Drag and drop the file or folder's icon from your SwapDrive Drag and Drop screen to your local system. A file transfer box will appear during the download procedure.
Or
Click your right-mouse button on any of the files (you cannot choose a folder using this command), displayed on the Drag and Drop screen and choose "Get" from the drop-down menu. Browse for the destination to which you would like to download the file, once the download is selected, press Save and a file transfer box will appear to chart the download progress.
Q: How do I delete a file or folder?
A: Login to your account.
Light Interface:
Click on the box(es) next to the files or folders you wish to delete, a check mark will appear in the box(es) you have chosen. In order to cancel a selection simply click on the box once more and the check mark will disappear.
Once you have selected all of the files and folders you would like to delete press the Delete button to the left of the file and folder display. The window will refresh and you will no longer see the files and folders in your account.
Drag and Drop Interface:
Right click on the file or folder you wish to delete.
Select Delete from the drop down menu. The page will refresh, and the file or folder you have deleted will no longer be viewed in your account.
Q: How do I determine how much space is available in my account?
A: At the top of your Home Directory page you will see a gray bar illustrating your account space.
As files are uploaded to your account, blue will slowly fill the gray bar, text at the base of the bar will indicate how many megabytes of space are used and how many remain available.
Q: Why doesn't my account's status bar reflect the actual contents of my account?
A: The status bar that appears at the top of your account's display can take a short time to update and may not immediately reflect changes after uploads and deletions. The status bar will update itself shortly.
Q: How do I change my password?
A: Login to SwapDrive. Choose Personal Settings from the menu found on the left of the Home Directory screen. Enter new the updated information and press Save.
Q: How do I update my billing information?
A: Login to SwapDrive, and select Personal Settings from the menu found on the far left of the Home Directory screen. Choose Billing Information, enter the updated information and press Save.
Q: How do I cancel my account?
A: Login to SwapDrive, select Personal Settings from the far left of the Home Directory Screen. Choose Cancel Account, read and follow the directions carefully, re-enter your password and confirm your decision to cancel. When the process is successfully completed you will see a confirmation page and receive e-mail notification.
Q: What is WhaleMail?
A: WhaleMail allows you to send a file of any size from your account to anyone with an e-mail address. This service allows you to avoid e-mail attachment limitations, because WhaleMail does not send your file directly to the recipient, instead a small message containing an Internet address is delivered. The recipient simply clicks on or copies and pastes the address into their web browser in order to visit a page from which they can download the file you have sent.
Q: How do I send a file from my account to anyone with an e-mail address?
A: In the Light Interface, every file stored in your account has a check box displayed to the left of its file name. In order to send a file out of your account, select the check box next to the file(s) you wish to send and press the WhaleMail button. You will then view a page on which you can enter the recipient's e-mail address (or select recipients from your Address Book) and personalize the message's Subject Line and message. Press Send, you will see a page that will confirm that your file has been sent.
Using the Drag and Drop Interface, click on the file you wish to send and highlight the file's name. Press the WhaleMail link, enter the recipient's e-mail address and customize the message, then press Send. You will see a page that will confirm that your file has been sent.
Q: Who can I send a file to?
A: You may send a file to anyone with an e-mail address, you may either add recipients to your Address Book or enter their addresses when you send the file.
Q: Using Netscape, how do I download files that were sent to me?
A: When a person using Netscape 7.0 receives a WhaleMail and tries to save the file to their local computer, they may encounter a problem. Netscape 7.0 changes the filename slightly and this can cause difficulties. When the option to save the file is selected, Netscape pre-fills in the file name but for unknown reasons it appends .asp to the end of the original file name. For example, the file businessplan.doc would be saved as businessplan.doc.asp - To correct this problem, you should delete the .asp extension and the file will then be saved intact. If this extension is not removed, the file cannot be opened in its intended program. Earlier versions of Netscape do not exhibit this behavior.
Q: How do I add new names to my address book?
A: In order to add names and e-mail addresses to your Address Book, simply choose Address Book from the left menu bar of your account. At the top of the Address Book page you may add a new recipient by simply entering their name and e-mail address and press Add.
Q: What are the requirements for the Drag and Drop Interface?
A: In order to use the Drag and Drop Interface your system must be a Windows-based, running Win98 or a later operating system (OS). You can check to see what OS your system is running by accessing the Help area of the Start menu.
You also must use Internet Explorer 5.0 or later Internet Explorer(IE) browser. You can check to see what IE you are running by accessing About Internet Explorer in IE's Help menu.
Drag and Drop employs file transfer protocol (FTP) behind the scenes as opposed to SwapDrive Light's use of hypertext transfer protocol (HTTP). You must be working on a system and network that allows for FTP access. If you are unsure as to whether or not your network allows for FTP access contact your system administrator.
Q: How do I access the Light Interface from Drag and Drop?
A: Login to your SwapDrive account, if you have selected Drag and Drop as your default interface select Go to Light Interface from the upper right hand corner of your Home Directory page.
Q: How do I access the Drag and Drop Interface from the Light Interface?
A: Login to your account.
Choose the Go to Drag and Drop Interface button from the upper right of your SwapDrive Home Directory.
Read the instruction page carefully and choose the First Time User button on the lower area of the screen.
Read and follow the directions in order to fully launch Drag and Drop.
Q: How do I make Drag and Drop my default SwapDrive interface?
A: After you have logged in, choose Personal Settings from the left of your Home Directory screen.
Select Drag and Drop under the Default Interface menu.
Press Save and your new settings will be applied.
Q: How do I share my folders with another SwapDrive user?
A: Open the folder you would like to share and click the Share This Directory link.
Other users can be given varying levels of access to the folders you share with them. You can grant either Read(R), Read/Write(RW), or Read/Write/Delete(RWD) access to the folders you share.
Type the Usernames and Domains of the SwapDrive user(s) you wish to share the folder with in the Grant Access menu.
Click Share Folder, the next time the users with whom you have shared your directory login to their accounts they will be able to view the directory you have shared with them.
Q: How do I remove another user's access to my folders?
A: Press the Share this Directory from the top section of the file display area, you will be taken to the Share Folder screen where you can manage other's access to your data. At the top of the page select the file or folder whose shared access you would like to remove and remove access by pressing the button below.
Q: How do I view folders that another user has shared with me?
A: Choose the folder you wish to view from the Click Here to See Shared Drives menu. You will know what level of access you have to the files within the shared folder by looking at the code found at the end of the folder name.
R - Read Only
R/W - Read and Write
R/W/D - Read/Write and Delete
Click Go! to jump to the shared folder. Depending upon what access you were granted, the buttons you see will vary. If access is restricted to Read (R) when you view that folder you will not see the Move, Rename, or Delete buttons.
Q: How can I refresh and return to my Home Directory Page?
A: In order to return to your Home Directory you may select Home Directory at any time from the left-hand side menu bar. You may also select the Refresh icon on your browser's button menu. You may refresh the page you are viewing at any time in either the Light or Drag and Drop Interface by right clicking anywhere your screen and choosing Refresh from the drop-down menu.
Q: How can I synchronize a folder on my computer with one in my account?
A: Synchronization allows you to synchronize or mirror two folders - one in your
account and one on your system. In order to use the Synchronization feature right-click the folder you
would like to synchronize, and select Synchronize. When the dialog appears, you will be prompted to
select a "local" folder on your computer.
After selecting a local folder, the differences between the remote and local folders appear in the two list boxes. The top list box shows the files in the local folder that are not present in the remote folder. The bottom list box shows the files in the remote folder that are not present in the local folder. To synchronize one to match the other, simply press the "Synchronize" button in either the "Remote" or "Local" list box area.
Synchronize
Select this button to begin the synchronization process for either the remote or local folder:
Remote:
Not On Local, the file is deleted.
Not On Remote, the file is uploaded.
Caution! Check "Don't Delete" if you do not want any data deleted.
Local:
Not On Local, the file is downloaded.
Not On Remote, the file is deleted.
Caution! Check "Don't Delete" if you do not want any data deleted.
The following options are available:
Ignore Case
If checked, letter case in the filenames will be ignored during synchronization.
Compare Size
If checked, the file size is compared.
Compare Time (Date and Time)
If selected, file dates and times are compared.
Include Subfolders
If selected, Drag-and-Drop also compares sub folders for differences.
Don't Delete
If selected Drag-and-Drop will not delete files when synchronizing.
Overwrite Confirmations
If selected Drag-and-Drop will ask your permission to overwrite files when either uploading or downloading.
Delete Confirmations
If selected Drag-and-Drop will ask your permission to delete files. If not selected, Drag-and-Drop will always delete files.
Queue Error Messages
When selected, causes Drag-and-Drop to continue transferring files even when error messages occur. The error messages are queued and displayed at one time in a dialog box. When not selected, an error message is displayed, and the transfer operation is stopped until the user presses OK.
Ignore Symbolic Links
When selected, UNIX symbolic links will not be included in the folder synchronization process. In some cases UNIX symbolic links can cause Drag-and-Drop to synchronize a particular file or folder multiple times, reducing the efficiency of the process. In these cases you can avoid this problem by selecting this option.
Compare
When you browse to select a local folder for synchronization, the comparison happens automatically; however, when typing a local folder name, you must select this button to perform the comparison.
Ignore folders starting with any of the following
Directories starting with any character specified here are not included in the Synchronization process.
# Threads
The maximum number of transfer threads to use during synchronization. The value you enter here will limit how many transfer sessions Drag-and-Drop runs at a time while doing the synchronization. In most instances a value of 1 is sufficient. If your computer is connected to the Internet with a fast Internet connection, a higher value can be used.
Close
Closes the Synchronize box.
The following are available for both the remote and local folders.
Ignore Newer
If this option is checked, "newer" files will not appear in the list box for synchronization.
Ignore Older
If this option is checked "older" files will not appear in the list box for synchronization.
"X" Delete
Selecting this button or pressing the "Del" key causes the currently selected remote or local items to be removed from the synchronize list. The file or folder is not actually deleted - it is simply removed from the list for synchronization.